Company Policies

While we are always happy with the service that we provide, we would like to remind you of few of our policies.

  • Lockout fee of $20 will be charged if we cannot enter your house to clean

  • Cancellation fee of $20 will be charged if cancellation is not made within 48 hours

  • Arrival Time will be between 8:00-4:00 PM

  • Breakages will be resolved through subsequent cleaning services equivalent to the fair market value of the property in question

  • Utility outages (electric or water) that occur during a cleaning, we will complete all that we can for that cleaning

  • Recleans will be performed in the event of an unsatisfied cleaning. Please contact the office within 48 hours to schedule a reclean at no additional cost.

Return Policy

We Guarantee our cleaning and satisfaction. Please contact us within 48 business hours of the cleaning in question. Recleans will be performed in the event of an unsatisfied cleaning. Please contact the office within 48 hours to schedule a reclean of the unsatisfactory areas at no additional cost. Any breakages will be resolved through subsequent cleaning services equivalent to the fair market value of the property in question. Refunds of any kind will be processed within 1-3 business days from the time of notification.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.